We respect your privacy and are committed to protecting it through our compliance with this policy. This Privacy Policy describes the types of information we may collect from you and that you may provide when you use our website or mobile app (collectively, our “Platform”), and how we use, maintain, protect, and disclose that information.
This Privacy Policy applies to information we collect:
• On our website; and
• In email, text, fax, and other electronic messages between you or third-parties (with whom have authorized communication to and from us) and us.
It does not apply to information collected by:
• us offline or through any other means, such as through other websites; and
• any third party including through any application or content that may link to or be accessible from our Platform.
Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, do not use our Platform. By using our Platform, you agree to this privacy policy. From time to time, we may amend or change our Privacy Policy. Your continued use of our Platform after we make such changes constitutes your agreement to the changes. Please check the policy periodically for updates.
We collect several types of information about users of our Platform and customers of said users, including information:
• by which your customers may be personally identified, such as name, postal address, e-mail address, telephone number, profile picture, and/or any other identifier by which you may be contacted online or offline ("personal information");
• by which you may be personally identified, such as your name, phone number, e-mail, and profile picture;
• that is about you but individually does not identify you, such as your age and gender; and/or
• about your internet connection, the equipment you use to access our Platform and usage details.
We collect this information:
• Directly from you when you provide it to us;
• Automatically as you use the Platform. Information collected automatically may include usage details, IP addresses, and information collected through cookies and tracking technologies;
• From third parties, for example, our business partners.
The information we collect on or through our Platform may include:
• Information that your customers submitted to an online food delivery platform, such as Grubhub, Foodler, which you authorized us to obtain, including their personal information and their form of payment;
• Information that you provide by filling in forms on our Platform, such as reporting an error;
• Records and copies of correspondences with you, if you contact us by e-mail;
• Your responses to surveys that we might ask you to complete for research purposes;
• Details of transactions you carry out through our Platform and the fulfillment of those transactions;
• Your tracking queries on our Platform to track the status of an order.
As you navigate through and interact with our Platform, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
• Details of your visits to our Platform, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Platform.
• Information about your device and internet connection, including your IP address, operating system, and browser type.
We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking).
The information we collect automatically is statistical data and may include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Platform and to deliver a better and more personalized service, including by enabling us to:
• Estimate usage patterns;
• Store information your preferences;
• Optimize speed of queries; and
• Recognize you when you use our Platform.
The technologies we use for this automatic data collection may include:
• Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
• Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see Choices About How We Use and Disclose Your Information.
• Web Beacons. Pages of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or [opened an email] and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.
We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
We use information that we collect about you or that you provide to us, including any personal information:
• To facilitate processing of delivery orders between a third-party service, a restaurant, a driver, and the customer.
• To provide you with information request from us.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us.
• To notify you about changes to our Platform or any products or services we offer or provide though it.
• To allow you to coordinate with your drivers.
• To allow you to coordinate with your restaurant employer for fulfilling delivery services.
• To allow you to monitor the progress of your food order.
• For any other purpose with your consent.
We may also use your information to contact you about our own and third-parties' goods and services that may be of interest to you. We may use the information we have collected from you to enable us to display advertisements to our advertisers' target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria
We may disclose aggregated information about our users without restriction.
We may disclose personal information that we collect or you provide as described in this Privacy Policy:
• To our subsidiaries and affiliates;
• To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them;
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Onzway LLC’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Onzway LLC about our Platform’s users is among the assets transferred.
• To third parties to market their products or services to you if you have not opted out of these disclosures.
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.
• With your consent.
We may also disclose your personal information:
• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• To enforce or apply our Terms of Use and other agreements, including for billing and collection purposes.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Onzway LLC, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
• Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe's website. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
• Disclosure of Your Information for Third-Party Advertising. If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by checking the relevant box located on the form on which we collect your data. You can also always opt-out by sending us an email stating your request.
• Promotional Offers from the Company. If you do not wish to have your email address used by us to promote our own or third parties' products or services, you can opt-out by checking the relevant box located on the form on which we collect your or by sending us an email stating your request. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions.
• Targeted Advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers' target-audience preferences, you can opt-out by [OPT-OUT METHOD].
We do not control third parties' collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website.
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Platform, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Platform. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Platform.
It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you by email to the email address specified in your account or through a notice on the Platform home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Platform and this privacy policy to check for any changes.